Freshness
The coffee I received in February was made in April 2024 (10 months ago!), and is only good until August. This is the first time I ordered from Julius Meinl - usually I buy Illy or Lavazza and never received such an old batch. The quality of coffee depends on the freshness (especially when capsules are not sealed with aluminum). Not happy…
Reply from Julia Teamgeist
Dear Gezi,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the coffee batch you received. We understand that freshness is essential for an optimal coffee taste, especially when the capsules aren’t sealed with aluminum. Although some might argue that older coffee can still retain good flavor, we recognize that a product produced in April 2024 and nearing its expiration in August does not meet the high standards you and we expect.
To address this, we’d like to offer you a replacement from a fresher batch or a full refund, whichever you prefer. Please contact our customer support at your earliest convenience with your order details so we can resolve this promptly.
We value your trust and are taking your comments seriously to ensure this situation does not recur. Thank you for giving us the opportunity to make things right.
Kind regards,
Julia Teamageist Customer Service