Everything we do at Discount Dragon is planned, stress-tested, and monitored. Every change we make is based on data and feedback, and while we understand that nobody likes change, we implement them for the betterment of our customers and business as a whole.

Our website is now far smoother than it has ever been—this is fact, not opinion. The transition to DPD has had some initial teething problems, and we are the first to admit this. However, we are always open and honest because we believe transparency is key to longevity—which is why many of our customers have been with us since the Yankee Bundles days, just as you mentioned.

If there was an issue with your address, it is highly likely that the issue came from your device settings or an autofill error. We use Shopify, one of the largest and most advanced e-commerce platforms in the world, and we can assure you their infrastructure is built to make transactions smooth and hassle-free. Shopify has spent millions on market research, testing, and improvements, ensuring that their platform is as efficient as possible.

We have received very little negative feedback regarding the website changes, and we continue to make improvements daily. If you experienced issues, it would have been more productive to reach out to our dedicated support team rather than immediately resorting to Trustpilot.

Are we really a company you feel the need to warn others about? We are busy, we are slightly behind on delivery estimates, and we are investing heavily into improving our systems and warehouse. Some patience and cooperation would have been appreciated.

Best,
Adam The Dragon 🐉