Paid for next day air shipping on my toner. Didn't come next day so i requested a refund since if I wasn't getting it next day I would have just waiting the extra 2-3 days it usually comes within on standard shipping. Called Brother to request a refund of the next day air fee and they said they don't give refunds and that is is stated in their policies on line, not in the order process, but online somewhere. And they said that they did ship it that day so UPS had it, basically telling me it's UPS problem. The shipping cost is not the issue or that big a deal. The issue is paying $300 for two toner cartridges and they can't refund the shipping cost when it doesn't get here when they say it will, and to say they have a policy online that says they never refund shipping like I'm supposed to go look for that before I click next day on my order. I will probably go back to HP from here on out like my other 3 printers and my computers. Never have issues with them.