Big decline over the last few years
Have been coming here for 10 years in all weathers.
Very disappointing experience yesterday. Temperature outside was approx 5 degrees.
Water play area was freezing. Asked in the water area to put the heating on and staff member advised no heating - which has not been the case in the past.
Small children playing in water in cold temperatures is surely a health and safety risk.
Ate lunch in the restaurant. It was freezing in there as well. Food was poor - one ham toastie was full of fatty inedible bits - and not good value for money. Drinks for children were cans but had to ask staff twice for a glass. Restaurants used to be amazing and it has declined a lot which is a shame.
Small cars by the golf used to be £1 for 2 or 3 goes around the track. Now £2 for one circuit of about 60 seconds.
Tree at centre used to blow out huge bubbles of foam. Now it’s a very poor effort.
Really disappointing considering the cost of the activities these days.
Reply from The Ice Cream Farm
Hi,
Thank you for sharing your feedback with us. We appreciate your loyalty over the years and we’re very sorry to hear about your disappointing experience.
Due to its large area, Honeycomb Canyon is impossible to keep heated and we cannot heat the water, due to it coming fresh and direct from a bore hole. This is why we do recommend little ones are dressed to match the weather conditions outside, as these are often reflected inside Honeycomb Canyon.
We're sorry you were disappointed in our restaurant offering, our team would have been more than happy to get you a replacement meal on the day of your visit. However, we have passed your comments onto our Food Manager who is going to look into improving the quality and value of food and drink offerings at the restaurant to meet the standards we’ve previously set.
Please know your feedback is valuable to us, and we’re committed to making improvements. Thank you again for bringing these matters to our attention.