Good clinical treatment nice staff, poor billing practice
Good clinical treatment nice staff. Payment requests weeks ahead of treatment is not for the patients’ benefit. If they are concerned about no
shows they should take credit card details four weeks ahead and charge the card if patients fail to attend.
Reply from Centre Of Dental Excellence
Dear Louise,
thank you for your review. We are glad to hear you are happy with your treatment.
We appreciate your feedback regarding prepayment and this has been fed back to management. Unfortunately not all patients value our clinican’s time like you do and missed appointments is a huge issue throughout healthcare. The reason we can’t action your suggested method is for fraud prevention, as we prefer not to store any card payment details in our databases. Also, when we have trialled a period of no prepayments, we had an increase in patients not turning up by 50%.
I hope you can understand this is in the best interests of our patients. However, by taking prepayments we still offer refunds in terms with our cancellation policy.
Wishing you a lovely day.