Posted my parcel at a Royal Mail locker - never to be seen again.

Royal Mail has completely gone to pot. It used to be a reliable service you could trust but it is now a shambles in every way and completely unreliable.

I posted a parcel at one of their lockers on 2 January and it has not been seen since. I put in a claim but nobody wants to take responsibility. The locker opened, I put in my parcel and then the machine asked me if I wanted an email receipt to which I responded yes, and typed in my email address. Guess what? of course no receipt ever arrived via email, the lockers are obviously fault and do not work properly and nobody wants to investigate even though I have provided full details of the locker address - my parcel is probably still sitting in there!

Advice: DO NOT USE THE LOCKERS - ALWAYS TAKE TO POST OFFICE AND GET A RECEIPT (even though you will probably have to wait a couple of hours in queue due to lack of staff).

That's just one complaint of Royal Mail, don't get me started on frequency of delivery of mail to my home, or the fact that stuff that is signed for is often just left sitting on my doorstep in full view asking to be stolen.

My advice is use a different delivery company if possible.