Review of HSBC UK


Rated 1 out of 5 stars

Do not get a mortgage with HSBC or sell to anyone who is

We are selling our house. The purchaser had an offer from HSBC. At the 11th hour they objected to a standard clause in the title deed from Barrets builders that is common to all the houses they build. The clause is intended to maintain the visual appearance of the estate which is 9 years old. No other lender has ever raised an issue but HSBC want a deed of variation which naturally has been declined as they would have to change it for every other property they built. Despite the company telling HSBC that extensions etc can be built but you just need to get prior permissions The purchasers don't even want to make any changes to the property so you'd think it's not a problem but HSBC are being unreasonable have delayed the sale by withdrawing the offer. I would advise prospective purchasers and sellers to avoid them. They also have taken 6 weeks to answer letters and are still waiting as our solicitor asked them to review their decision. Given the impending changes to stamp duty this is very upsetting

February 1, 2025
Unprompted review

Reply from HSBC UK

Thank you for sharing your experience regarding the mortgage process. I understand how frustrating it can be to deal with delays and complications related to the title deed clause. Your comments about response time and the position on the Barrets builders' standard clause have been noted.

While I can't directly change our lending policies, I empathise with your situation, especially given the urgency of your sale and the implications for stamp duty.

If you would like to escalate this by logging a formal complaint so that your thoughts are heard, please send me an email to social.media.uk@hsbc.com, including TrustPilot #4224160 in the subject line, along with your full name, postcode. Thank you. -Jack