Review of Virgin Media


Rated 1 out of 5 stars

Soulless company.

Soulless company.

Been having so many issues, on the phone with one of their agents for 1 hour, it cuts out and they do not call back, emails are always from no reply. It is literally soul destroying dealing with them, I know that there social media person is going to respond to this with their generic copy and paste "I'm sorry to hear..." yet nothing will get done. Disgusting company, run by dishonest thieves. Their website is all fancy but scratch beneath the surface and it is run by a bunch scammers robbing our money and doing nothing. I spent 2 hours on the phone with them today going around in circles. They do this on purpose to prevent people calling them, their customer service does not exist. Their solution is to connect you with someone living in North Africa who has no idea how to help.

February 17, 2025
Unprompted review

Reply from Virgin Media

Hi Daniel,

Thanks for taking the time to leave us a review. We're sorry to hear you've had a less than great experience.

As Trust Pilot is a 3rd party review site, we have no access to your account information, nor are we able to enter into a conversation with you to assist here directly. So we can look further into this, please get in touch. We have a vast variety of ways to contact us for help or support and I have listed a few here for you:

Call: 150 / 0345 454 1111
WhatsApp: 07803089684
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
Other contact options can be found here: virg.in/contactvm