Poorly designed and clunky website
Poorly designed and clunky website, not intuitive at all. Kicking myself that I didn't avail myself of the 7 day free trial before committing to a 3 month subscription (went straight to subcription as the 7 day trial was not available with the better value quarterly subscription option and I mistakenly assumed the site was as good as Ancestry.com) . I decided after day 2 that I will not be renewing and advised customer service to turn off the auto-renew as I will be switching back to Ancestry.com.
Reply from Findmypast
Hello Sharon,
Thank you for your review of Findmypast.
We're sorry to hear you have found our website clunky and will pass over your comments as feedback to the relevant departments on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast