non-existant customer service.
non-existant customer service.
terrible record keeping.
scores of emails exchanged. recorded mails send. and they still do not understand the issue.
every time I speak with someone its like they are investigating my query anew.
they will reply here and ask for my details; but they can easily look up themselves and review all the communications beforehand
I have reported them to the Financial Ombudsman. They will reply and say; "Financial Ombudsman," dont regulate us; yes they do regulate your subsidiary ACI UK!!!
Reply from www.perchcapital.co.uk
We understand this situation has been stressful for you, and we take your concerns very seriously. I want to assure you that we are committed to resolving this matter as swiftly as possible and we note that ACI are looking into your complaint and will reach out to you directly.