Their "live" webinar was prerecorded.
Their "live" webinar was prerecorded. They didn't answer a single question I asked. They gave some false information about Amazon's "lost inventory" policy. Amazon doesn't reimburse you but a fraction of your costs. Since they didn't respond to a single post, I can safely assume the posts they do respond to are posts they generate themselves.
If they are being dishonest from the get go about their webinar, all the positive comments here are probably generated by Algo.
Their response is dishonest. They sent me a link to their "live" event. I asked multiple questions, they responded to none of them. Their claim that Amazon reimburses costs in their reply is false. Amazon reimburses what Amazon deems your wholesale costs to be. Nothing for shipping, duties, prep or taxes.
Claiming I watched a prerecorded event when it was advertised as a live event is not a defense.
Calling me a troll is not a defense
Reply from ALGO Online Retail
We always welcome feedback, but it’s important to correct clear misinformation. This review (and it's multiple updates) contains multiple false claims, so let’s clarify the facts:
1. We host a variety of live and recorded trainings every month. In just the past seven days, our team has conducted over 20 hours of live, interactive classes. If this individual attended a FREE recorded session, it's simply because they chose to do so. Claiming otherwise is simply inaccurate.
2. Amazon’s reimbursement policy is well-documented and frequently updated. If the reviewer misunderstood this, they may have watched outdated content or simply misinterpreted what was said. Amazon changed its reimbursement policy in December 2024, shifting from reimbursing lost inventory at the sales price to the purchase price. This is well-known to experienced sellers, and we keep our training updated accordingly. (since our initial response, this reviewer further updated their review to nitpick the Amazon policy and misstate that Amazon determines your wholesale cost, which is not entirely accurate, and has nothing to do with our company).
3. This individual is not a customer. They watched a 100% free training and then took the time to write a misleading review about a service they never experienced. Drawing sweeping conclusions about our business based on a free session—without ever working with us—raises serious questions about their objectivity.
4. Our reviews are authentic. We’ve received verified customer reviews on Trustpilot since 2019. Unlike this reviewer, the thousands of real customers who have worked with us and seen results provide genuine feedback. Suggesting that all positive reviews are fake is an absurd claim with no basis in reality. This reviewer also left the review under a false name of "Disgruntled customer" and they have a clear history of only leaving negative reviews for other businesses which further demonstrates the hypocrisy and lunacy of this review.
At the end of the day, this individual never worked with us, misunderstood what they watched, and is now making wild accusations about our company and reviews. We take our reputation seriously, but we also recognize that no matter how well we operate, there will always be the occasional online troll eager to spread misinformation.