Hi S.V.,

Thanks so much for sharing your experience with us. We’re really sorry to hear that your recent interaction with our support team didn’t meet your expectations. We’re going to look into this internally and take the necessary steps to make sure it doesn’t happen again.

It looks like we weren’t able to find your account with the details provided. We’ve sent you a message asking for more information so we can take a closer look at your case and give you a more detailed response. We’re looking forward to helping you once we have the info!

In the meantime, if you have any other questions or concerns, feel free to reach out to our Customer Support Team at support@playfame.com. We’re here to help!