Disgrace of a company! …
Do not book your car hire through this company, they will take your money and you won’t see the car you originally booked let alone have a guarantee of another vehicle. I took my disabled Mother to Tenerife and decided to use Auto Europe my decision couldn’t have been worse we never signed for the car neither did we see a car that I had thought I had hired for 13 days fully paid!!!
On arrival the shuttle was closed !! And our calls to the customer service department were accepted only to be told the car had been rented out to someone else !!? As we hadn’t turned up to collect the car within a 2 hour slot!!
Airports and planes are unpredictable so we got penalised, take your chances!
I paid for the car for 13 days so in my mind the car was mine regardless of timings READ THEIR TERMS AND SMALLPRINT!! after requesting a full refund we were dismissed promptly and not even a voucher was offered??!
This company are a disgrace and I would not recommend them if they were the last car hire company on earth.
Mr Richard Wintle
Reply from Auto Europe UK
Dear Mr Wintle,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car in Tenerife.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment. We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact Click Rent, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by Click Rent. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe