I placed an order that was supposed to be delivered within 3 days. On delivery day, I receive an email from Australia Post (while I'm at home!) saying that the parcel has been delivered. I immediately go downstairs to check around the mail boxes but I can't find it. I spent 1 hour chatting with Australia Post and Bonds but they're both unhelpful.

Australia Post says they left the parcel with the concierge/mail room in a building without such services and that they cannot assist me further.

Bonds says that I have to wait 5-10 more days to hear from their investigation. When I said that it's unreasonable to ask me to wait 10 days for a product that was supposed to be delivered within 3 days and asked to receive an immediate refund, they refused and closed the chat.

I was scammed by this website and itw delivery partner abd wouldn't recommend them to anyone.