Ordered a bed way before Christmas that they kept changing the delivery date of so I can elled the order and asked for a refund. There so called customer service only reply when they want to and finally confirmed that there "finance department" would process the refund within 2 weeks because they were so busy with refunds !! Well it's now been 5 weeks and still no refund or even an email to say what is going on. They ignore emails that we send to them. AVOID using this awful company and shop elsewhere because you will end up in the same situation as us.