They advertise a 3-5 business day processing timeframe. Submitted the file and paid for the order, After 2 weeks without any response or refund reached out to the company - they were informed that the order had been rejected by their interpreter, but the customer notification was never sent."As I've mentioned, the process for this is still in the works, therefore a notification email was not sent out letting you know about the decision with your order. This was reported to our team of developers, and should be fixed as soon as possible. " The company then suggested the customer upload the file directly to their Chief Translator. Uploaded audio, PDF, and Word files.
Waited an additional 2 weeks before following up again. In the response, the company asked the customer to confirm whether they had uploaded a Word document or PDF, indicating they were unsure of the file format received. The company also stated they would need to check with their developers, implying they had no internal knowledge of the order or file.
After another week, they issued a refund, but deducted a refund processing fee. The poor customer service and lack of communication throughout this process suggests the company may not be equipped to reliably deliver on their advertised services - explore other companies that can provide a more transparent and efficient experience. Attempt to post this review was rejected by them with message" 429 error Too Many Attempts."