Like previous customers, I was lead to believe the company was based in the UK. When I received an email explaining the delay in delivery was due to the airport I thought how misleading the company was. I returned the hair Tyler in its original packaging within the 30 day money back guarantee. After a couple of weeks I emailed them about my refund to which they asked for proof of postage which I emailed them. All my emails now are been bounced back. The company is a complete scam and should be reported to Trading Standards. Do not buy from these people