This is the second time it has happened to me with Vance where the transfer to India bank account was delayed due to unknown reason. They tried to hold on to the money(don’t know why) before crediting to the nominated bank account. I wrote a negative review here first time when it happened, a manager contacted me within minutes requesting me to remove the review and was offered me compensation. I removed the review upon his request. The first instance it took almost two days where it should take only a few minutes. Apparently there are checks to be made before they can credit the money. In fact I had sent money to the same account before through Vance and it was only a small amount. It happened again in January when I tried to transfer the same amount of money to the same account; it didn’t get credited even after 24 hours, so I contacted customer service( there is no phone number where we can call) and send message on WhatsApp as well. The transfer was completed a few hours after I complained and communicating with the manager again. I expressed my concern on the Vance’s WhatsApp group, and I was removed from their group subsequently. I won’t be using them again, you need peace of mind after you send the money;do not want to take the stress thinking where my money is gone.!!!
Do not use them.. 24% of their reviews are 1 star, which clearly shows one in four customers are not happy at all…