Absolutely awful company to deal with. I ordered items on 6th December for Christmas presents for my girls, they did not arrive in time for Christmas (arrived between Christmas and New Year) so I requested a full refund and asked for a returns label. They offered to give me 30% refund and for me to keep items. I refused this and asked for 50% back and to keep items and they agreed. I have never received the refund and now they are just completely ignoring my emails (have sent x3 in past week). I suspect that they will not get back to me and are no longer trading under the "Golden Curls London" name. Funny, every time they reply to an email it is in the early hours of the morning. Pretty sure they are not based in London. No doubt they will turn up elsewhere using a different company name. Absolutely awful scam company. I am furious! Will keep on trying to get my money back but not holding out much hope.