Absolutely dreadful
I ordered the product through their website and paid. Received an email on December 12th to say it had been dispatched. Then on 24th December another email to say delivered and put in a safe place. Item no where to be found. Emails back and forth from 24th December to now (28/1/25) still no solution and now my emails will not be delivered they keep bouncing back so presuming they have blocked them???
I’m reporting to trading standards now.