Hello Jared,

Thank you for your feedback. Our Verification process can take time to review and authenticate, and sometimes we may need to ask for additional information or clarification to meet regulatory requirements. We value the privacy and protection of our customers' information. The verification process allows us to confirm your identity and establish trust; This, in turn, will enhance your experience with Zula Casino and its features. As a result, we will be able to offer you more as a customer while ensuring the safety of your gameplay and our platform. Please contact customer support at support@zulacasino.com and we will do our best to assist you with the specific issue you have with your verification.