A great experience - sunshine after the rain!
Never have I turned around a review so quick. I had ordered what I thought was a savoury collection but ended up 20 packs of the same flavour. I tried to contact the company but no response, so I grew cross and reviewed as such. Imagine my surprise when the customer care team got back to me this morning (we were lucky that the original order had been delayed at the courier) and resolved my issue. The recalled the order and are dispatching a new one with two different flavours (i would really suggest smaller packs that would allow for greater variety) but so far, my expectations have been exceeded and I am happy! Next review when I actually eat some.
Reply from Protein Works
Thank you so much for updating your review, and we truly appreciate your understanding! We’re so glad we could resolve the issue for you and that we were able to exceed your expectations. Your suggestion for smaller packs to allow for greater variety is fantastic, and we’ll certainly take it into consideration for future products. We hope you enjoy the new flavours, and we look forward to hearing your thoughts once you’ve had a chance to try them. If you need anything else, don't hesitate to reach out!
Abbie