Review of Brown Thomas


Rated 4 out of 5 stars

Customer service should be improved.

I love to shop here for the last 2-3 years. Great customer service in-store, great vibe, beautiful store. Only complaint would be Men's dressing rooms, they could have better lighting and look better.

-1 I gave for customer support that you get when you call and for online chat than can't even tell the in-store stock.
Yesterday when I called, I got someone from the store and the call ended from their side, they never called back. After that, next 3 calls, when someone answered and forwarded me to someone in-store, nobody answered. It was very hard to just get information about stock so I just went to the store and bought what I needed (Bag I wanted was only 1 piece left so I was lucky!).

January 23, 2025
Unprompted review
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