Took the afternoon off work for a new electric meter install at EDF request, according to EDF they are switching off the radio read signal on my perfectly functional meter. So will not be able to take remote reads. Any way.
No one turned up to perform the task.
Imagine, receiving repeat text messages to remind you of the appointment, also mentioning that if you're not in for the install, You would be fined £30.

Tried ringing EDF customer service, changed their online listed number. Finally got the latest number to find all of the staff are in training, All of them? You would expect me maybe staggered training to ensure someone can answer the phone.


Update 07/03/2025
EDF has given me a good will gesture of £30. Thank you.
I scheduled another meter appointment between 16:00 & 20:00hrs. As they offered £150 to book an appointment. This was installed 2 weeks ago. However it's not commissioned. So it's only reading single day rate, not night rate as my last meter did. This is now costing me alot more per unit. So the meter isn't dual rate and not very smart either. I currently cannot use the Smart hub also missing out on free electricity Sundays as the meter is still not commisioned??

Update 20/03/2025.
Meter engineer attended 19/03/2025 to finally ( what I thought) commision the meter. The engineer did alot of faffing around and left some instructions of how to maually read the "Not so smart meter".Just checked it 24hrs later, Found meter still not recording Rate 2 (Night rate) just Rate 1, also Smart meter still not communicting to smart hub. Looks like I'm back to square one,
I received a text form Edf today ( 20/03/2025) to say sorry for not attending today??

Not sure if or what EDF are going to do, maybe try for another Smart meter?
Update, EDF got in touch and between us we got a functioning smart meter. The customer service team really did make the effort. Thank you