Man where do I start yesterday afternoon 1/23/25 I was playing plinko pond and won 662 dollars because I'm still waiting on my second redemption of 2500 that I redeemed on 1/8/25 I was not able to redeem the 662 because you of ding ding ding have not released my 2500 redemption even though I have been verified the verification process is done now I'm waiting for ding ding ding to approve it now so while waiting on redemption I was not able to redeem my third redemption your redemption process is the most ridiculous system I've ever seen I can't redeem until one is done then can't redeem others for five days so I loose the money I buy packages spending money I win I still loose money because I can't redeem so what I will start doing is I will play other casinos games till I'm able to redeem from ding ding ding so then I'm not loosing money ding ding ding will. I would REALLY appreciate it if I had my redemption of 2500 then I would play again I have other friends that play ding ding ding they are fed up also with the redemption process why play if you can't get ur money for two months