Dealing with Conveyancing Expert has been awful, with the notable exception of Bethany Lawton, who was excellent - unfortunately, my only contact with Bethany was on the day of completion. I cannot recommend this company.

Numerous mistakes were made throughout the whole process, for example:

I was given incorrect information regarding the documents required during the onboarding process. As an example, I asked if my marriage certificate would be required, as my father's will was made before my marriage. I was told that it was not needed, then it was requested later in the process. This caused additional expense and inconvenience. When I subsequently raised this, I was advised that the Onboarding Team was new and inexperienced.

When the contract was initially sent through, it was incorrect. I had to flag the error to the person dealing with the case.

I was advised that the house was held as Joint Tenants when I had previously provided evidence that it was actually held as Tenants in Common.

I was asked to submit the same documents more than once - again, more expense and more inconvenience. When I spoke to a different person due to my solicitor's emergency leave, I was advised that different people saved documents on the system in different ways, so sometimes it was difficult to find those documents.