Review of Jack Wills


Rated 2 out of 5 stars

Ordered items get cancelled the next day as "out of stock"

Ordered some items online. Next morning one of the items was cancelled as it was then apparently out of stock. The same item in a different colour was still available so I thought I would try and swap it over from the cancelled one. There is no contact number to phone, so I had to go through the automated chat bot. After a while of trying different options I eventually was able to do a chat with a human, but they said they could not change the order. The expensive postage turned out to not be worth while in the end and I won't bother ordering again for risks of items suddenly being out of stock.

January 15, 2025

Reply from Jack Wills

Thanks for taking the time to give us some feedback.

We’re sorry to hear about the service that has been provided. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.

I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’. 

If you can reply to this our team would love to get to the bottom of this issue
and help you further. 

The situation you’ve described is not the type of service to expect when
shopping at Jack Wills.

Kind regards,
Jack Wills Customer Services

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