We got there in the end
It was an exhausting process that took considerably more time and effort that I thought possible for such a task, but they got there in the end and Mr Solanki did his best to try and get things resolved. The system glitch didn’t help and my frustration stemmed from the inability to manage simple processes and no real plan B if the system failed.
Reply from UniAcco
We sincerely apologize for the inconvenience and frustration caused by your recent experience. This is certainly not the level of service we aim to provide, and we deeply regret the delays and lack of communication you've encountered.
Please rest assured that we take your concerns seriously and are committed to resolving this matter promptly. We’ll escalate this to the relevant team immediately to ensure the issue is addressed and that your son’s accommodation process is completed without further delays.
Could you kindly share the booking details or reach out to us directly at contact@uniacco.com We will prioritize this case to provide a resolution and regain your trust. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.