I started personal counseling and couples counseling with this company in November of last year. January hit and I the system started saying that my insurance is not accepted. I spoke with my insurance and they not only already paid for their services but continues covering for it. If I knew that this was going to happen I would have never started therapy with them. They kept opening tickets and closing them as "solved" When I called they said they cannot help me. When I asked for a supervisor they said there is nobody available. Even when I called one day that they have "emergency services for moments of distress" they wouldn't help me, the therapist who was on call said I have to speak with my therapist. Awful service, awful customer services, awful billing. Disaster. Stay away from them!