Received a call early in the morning and was advised that delivery would be between 13.00 and 15.00. However, I was out in the morning and the delivery guys rocked up around 11.30 - fortunately my husband was working from home and was able to take delivery. We have just opened the item (extractor hood) and it looks to have been stood on as there's a dent to the unit which results in the hood door not being able to open / close. Have just jumped through hoops completing forms and sending numerous photos of the damage - currently awaiting a resolution but having read other reviews, I'm not holding out much hope that it's going quick and painless!