I really went for it, but
I really went for it, filled my cart, pressed purchase, only to find out that "EU" apparently isn’t really "EU."
Their shipping options, even though they advertise as an EU store, are very limited. Turns out they only ship to Germany, Italy, France, Ireland, the Netherlands, and Spain. But Slovenia? Apparently, it is not part of the EU and poses a huge logistical challenge for them to deliver a product there.
I waited six days to hear back from their support team, only to receive confirmation of their inability and unwillingness to accommodate new customers. To top it off, the service agent didn’t even bother to suggest other European resellers that do carry their products, like Bonami.si.
Bonami does carry their products, just not the white version of the garbage bin I wanted, but I can’t bring myself to support a company like this. I was ready to spend €420 on a garbage bin and accessories.
Reply from Simplehuman UK