I made a reservation with Edreams and after entering the payment details the page didn’t refresh and it appeared the payment didn’t go through and I had to start again. About 10 minutes later I got two different emails with two reservations for the same flight! They charged twice for the exact same booking! After almost an hour of waiting to be connected to Edreams customer service, I got the reply that there is nothing they can do and they are unable to refund me one of the reservations. These are the values of these companies, they keep scamming people. The customer service attendant sitting somewhere in India is probably underpaid and is just trained to repeat rehearsed lines and has zero power to do anything. Shameful! I had another bad experience with Edreams before; this was the last drop! Avoid at all costs!!!!!