I foolishly ordered a cordless vacuum cleaner without reading the reviews first! They were terrible, so I sent an email and asked if I could cancel my order and have a refund. Monica replied and said I could try the cleaner first and return it if we weren't satisfied or otherwise we could just cancel and have the refund. We opted for the refund because as I said to her, we are pensioners and I didn't want the hassle of having to return it. Monica sent a lovely email back saying that it was no problem and so she cancelled the order and refunded our money.
If only all companies were like that!
Many thanks again Monica