Overall an excellent service
A very good service from this company starting with the video survey and ending with the collection of empty boxes at the end of our moving house journey. The quote was good. The comms with Patrick and Julian was always excellent too. We chose the packing service as this removes quite a bit of stress from house moving! Although a bottle of Armani aftershave worth about £65 went missing (even though the loose plastic base from the bottle got packed?!) we were compensated without question.
Reply from We Move Anything
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our service efficient and appreciated the video survey, packing service, and communication with our office team.
We’re truly sorry to learn about the missing aftershave and apologise for the delay in responding to your email. Your message was sent on Christmas Eve when our office was closed for the holidays. Upon our return in the New Year, we thoroughly investigated the matter. Our best guess is that the aftershave may have been accidentally left in the wrapping paper during unpacking.
As a gesture of goodwill and to make up for the inconvenience caused, we have refunded the £65.
Thank you once again for your feedback—it helps us improve our services. If there’s anything further we can assist with, please don’t hesitate to reach out.