Squaretrade/Allstate are are dishonest people who do not want to honor their agreements or plans and told me that my currently active plan is no longer valid and that I was refunded for an eBay item that was never refunded. They cancelled my claim and I've called multiple times to explain that a return request was started on eBay, but it was cancelled and there was no refund. It's in regards to a Lenovo laptop that has malfunctioned, went back to Lenovo under a now expired warranty, and I was looking having the warranty honored through the eBay description, but Squaretrade appears to be horribly incompetent or at the least unwilling to honor the insurance plan for my eBay item. I think these type of dishonest tactics are part and parcel of insurance companies in general. These lying insurance companies want the money for the insurance plans, but they don't actually want to do anything when it comes to something breaking. Don't recommend squaretrade/allstate insurance plans on eBay.