Rang a week after ordering to see where my items were "oh, we're very busy at the moment"

(A toy company, at christmas? No sh*t).

"We're dealing with orders from Nov 30th" (13th December i rang to chase my delivery)

"We'll notify you when it dispatches" (no notification, missed delivery, had to collect from Depot).

If you HAVE to order Brio (i won't give them anymore money) use Amazon