Review of Chime


Rated 1 out of 5 stars

Chime's IT director needs to be fired

Another day and another bad experience with Chime. I went to pay a bill at an account I have for $7 and they rejected it for security reasons. They sent me a text and said is it you and I said yes and they sent a second text saying all was ok and I could make the transaction again. I did and it failed again. If I cannot use their card like a normal person I cannot keep my money in their bank. These security issues are not really security issues. Chime's IT team can't do it's job correctly and its system does not work as they expect and certainly not as we customers expect. I now have no choice but to move to another bank. I can't keep having this happen.

December 20, 2024
Unprompted review

Reply from Chime

Hi Mike,

Thanks for taking the time to share feedback with us. We always strive to provide a great experience, and we're sorry to hear that your most recent experience didn't live up to this standard.

If you're open to it, we'd love the opportunity to try again-if you get in contact with us at 1 (844) 244-6363 or in the app, our Member Services team is standing by 24/7 and would be happy to address any concerns you have.

- The Chime Team