Chumba is legally required to offer AMOE (alternative method of entry) into their sweepstakes. Mail in requests, in this case. After mailing many valid requests, they suddenly stopped crediting me and started their tactic of delay, delay, delay out of the blue. I emailed weekly to get an update and was told they were escalating it and reviewing it. Weeks turned into months, no AMOE credits, no updates, until I wake up and see that they have deactivated my account and give a vague reason, claiming that I used "automated software" to control my account. I've done no such thing ever. I emailed for an explanation and they dodged again, this time claiming it would "harm their detection methods" so they can't elaborate.

So now I've lost access to my account, I've lost the Sweeps Coins I had in my account, and I've lost the rightful Coins they owe me from my AMOE requests.

Their customer service could not be worse. It takes weeks to get a reply if you're lucky, and usually just an automated "we're working on it" type nonsense answer.

They are unethical, immoral, and acting illegally as they are bound by state sweepstakes laws to honor the valid AMOE submissions. But they do not seem to care and operate in the legal gray area that allows them to avoid taxes, licenses, and regulations, at least for the time being. 1 star is way too generous, they are more like a stain on the entire gaming industry. Pathetic.