Customer service in Asda Warrington Westbrook is non existent
Purchased a pair of size 8-10 pyjamas for my 16 year old fatigue who is staying over at her friends house tonight. Got them home and the top was size 12-14 in with a pair of bottoms size 8-10. Impossible to know until you open them as they are folded up with a velcro ribbon around them. ( Thank goodness they weren't a Christmas present for someone!)
Drove the 4 miles back and they only had a pair in 8-10 that cost £2 more , so queued for 15 mins at there was only 1 woman on the customer service/ cigarette/ lottery booth.
I thought it quite reasonable to ask for some sort of discount as we'd has to drive 8 miles out of our way through no fault of our own. The woman said No , we don't do that......
What? you don't offer a level of customer service for your customers when your merchandise is faulty and inconvenienced your customers?
She asked if i wanted a manager to come and I said yes. I then heard her in the phone saying isn't ******** available? Then she took the phone around the corner so I couldn't hear. She came back a moment later and said the manager had said no.
Firstly I don't believe that she spoke to a manager because one wasn't available.
Secondly if a store had made an error surely they should be compensating their customer for their incompetence.
It would have been £1 to £2 !!
It goes to show what lengths this store is having to go to save money.
£6 for a tin of chocolates says it all, when everywhere else is selling them for £4.50 including Tesco.
I certainly won't be doing my Christmas food shopping in here.
Or any other kind of shopping.
You have lost a customer over a couple of quid.
Oh and train your staff in basic customer service etiquette, they are basically rude.