Burger King-Robin Park, Wigan.
Staff refused to take my order in person and insisted we order at the automated screen. Two employees standing behind the counter, arms folded, doing nothing. I pointed out that the touch screen, especially at this time of year, is likely to be teeming with all manner of bacteria and virus and probably hadn't been wiped or cleaned all day. I told her that I would not touch it and then touch my food and told her she should take the order at the counter.
She told me not to blame her, and that it was managements decision.
Management was not available.