Review of Crosstown


Rated 2 out of 5 stars

Subpar customer service

Some of the donuts tasted great (salted caramel & banana cream) and I can appreciate the quality of the ingredients and the level of presentation. However some flavors were not great, bordering on inedibly bad like pistachio rose (and I love pistachio). Additionally, the strawberry banana smoothie flavor I ordered was substituted with a vegan chocolate donut which didn't taste great, and I was given no information about this substitution prior to receiving the delivery 2 days later. When I emailed to enquire about this, they didn't offer any refund, just a measly 10% discount on a future order. Well when I went to place another order a while later, I've discovered they no longer ship to my address. So much for that. I think the donuts are very overpriced for flavors to be as hit or miss as they are, and subpar customer service when things go wrong.

April 30, 2024
Unprompted review
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