This is a continuing complaint for an item which has disappeared and M&S cannot be contacted unless - I pay for the phone call and wait for an hour to speak to a robot or make an inquiry via a robot. In the meantime I have a grandson waiting for his birthday pressie having paid for it AND paid for the delivery day of my choice. I gave them eight days notice and they sent me an email saying ‘we are very busy this time of year ‘ and they have disabled tracking for my item. Absolutely furious. As in disconnected Britain today no one to take responsibility once they have your money. Shameful treatment and M&S bosses are giggling that they have our money AND our goods. What a scam!!!