Hello, we are sorry you feel this way. We follow strict Anti Money Laundering, Fraud, and Identity Theft Regulations to comply with our banking partners completely. We can not comment on how others save data and handle their business. Compliance and customer security (and our own), are our #1 priority. We see that you submitted your latest redemption request 2 days ago, so please keep in mind that is takes 7 business days to be completed. Congrats on your winnings. Best!