Like many I would prefer not to give it a single star but that would prevent me expressing any feelings about the inadequate and appalling service offered by this faded and failing enterprise.
Pack up and sell off your stores - you fail miserably, you cut corners to cut costs, you pay your directors great bonuses and care but for the masses. I know that you understand well that many who read this will stay with you. Not out of loyalty but because they feel they need companies like you: you have a monopoly on nostalgia and a very old customer service reputaton. It is also tarnished it is unreadable.
We pay for delivery and you give us failure. You know it’s Christmas and you take no action whatsoever. For every pound you save on meeting promises you disappoint a customer. Now a former customer. I’ll be around longer than you M&S. you are yesterdays business model.