An Honourable Business NOT 😡
Having been a family customer of the Preston’s Bolton store for many years in which we enjoyed a respected and valued relationship , we were extremely disappointed to see the Bolton store close with all the clients supposedly being passed onto the Wilmslow store for future business. Despite conversations with Mr Massey and John Critchlow and assurances that customers from Bolton would be looked after this is sadly not the case. They have acted in a totally unprofessional manner with the Assistant Manager a Mr Abbot today saying “ you have not been offered any watches from us because you had a lot from Bolton” - REALLY !!!! 💩
The Bolton store closed in 2018 and since this date the customer service and conversations have been more than disappointing. For future customers I would strongly think twice in dealing with a business that treats customers in this manner. They do not deserve to hold the luxury franchises they hold and I await feedback from Rolex and Co to obtain their opinion on treating customers fairly and respectfully.
Reply from Prestons
Dear Mr Johnson,
Thank you for your recent review of Prestons Wilmslow. Each of our dedicated team members pride themselves on offering exceptional service alongside extensive product knowledge. Please accept our sincere apologies if you feel that the level of service you received in our Wilmslow showroom was unsatisfactory and did not meet the expectations we outline to our customers as well as set for ourselves.
I understand you have raised your feedback and your concerns with our teams internally on a number of occasions and unfortunately there is no further support the team or I can offer you on your Rolex journey at this time.
If you would like to discuss this matter in further detail or have any further questions, please do not hesitate to let me know. I wish you all the best for the future.
Kindest regards,
Sam Green
Sales Manager, Prestons
Sam.Green@prestonsdiamonds.co.uk