I nearly made my purchase with another company due to an issue with the sales team who, following my initial enquiry, had arranged to call me back later that day to complete my order but did not do so. I had to chase this up myself which was frustrating but after speaking to Kate Madelin, the Sales Account Manager, I decided to stick with UK Flooring Direct due to her great customer service, professionalism and knowledge of the product. I am really pleased with the result, the floor looks great, so am delighted that she managed to talk me round!