Don't waste your money, MUST READ!
TLDR (DO NOT USE):
- They send you individual labourers who aren't trained to handle objects.
- Crazy fee
- Abysmal insurance payout
I used AnyVan for a move from London to Manchester, which is about a 5 hours drive. The price was £1700 but the issue is, they just "provided" me with individual Labourers who have no association with AnyVan except get paid by them. Think of AnyVan as a recruitment company, you aren't associated with the recruiter, but they connect you with employers. You can easily find Man & Van who would be willing to do the job for around 25% the price, which means AnyVan is putting an insane fee on top.
Additionally, as the labourers aren't trained, they took WAY TOO long to load/offload and my wife and I ended up having to help with the full loading and unloading.
You'd think with such a fee, there would be decent insurance provided for a peace of mind. But unfortuately that's not the case. A few products got damaged during transit, and during the claiming process, the max they would pay out is £45.
Honestly at that price, I was expecting AnyVan to provide decently trained professionals who know how to handle products.
DO NOT USE THIS SERVICE, THIS COMPANY IS A WASTE OF SPACE, TIME AND MONEY. FIND INDIVIDUAL MAN & VAN INSTEAD.
Reply from AnyVan
Hi Kevin,
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the issues you faced during your move and the distress this caused. This is far from the standard of service we aim to provide, and we sincerely apologise for your experience.
A member of our Service Quality Team has reached out to you directly to address your concerns. Additionally, we have raised a damage claim to ensure the condition of your items is thoroughly investigated. We have also offered a partial refund as an apology for the challenges you encountered.
If there is anything further we can do to assist, please don’t hesitate to let us know.
Kind regards,
Emma