You only know if you've *REALLY* got a good deal on insurance when you have to use it
I took out Home Insurance with John Lewis, attracted in part by their Home Emergency cover.
I've unfortunately had to use this twice. The first time they put me in touch with a company who couldn't deal with my emergency (drains blocked, toilets and sinks unusable) for 36 hours, so I ended sourcing a company myself and getting it done within hours.
The second time is today, the same problem, and I've called the "emergency" number. I've now been listening to legal messages, hold music and apologies for the delay for 17 minutes.
It's not giving "emergency".
You only really know if you've got a good deal on insurance when you have to use it
Reply from John Lewis Money
Hi Bob, firstly sorry to hear we let you down when you really needed us with your emergency. We understand your frustration with the recent experiences you've had with our Home Emergency cover. It's never ideal when you need assistance and encounter delays. We'd ask you to get in otuch with us using the link provided:- https://www.johnlewisfinance.com/insurance/home-insurance/email-us-gsb.html. If you could please confirm your details and policy number for our team to look into this further. ^Andrew