Review of Wayfair UK


Rated 2 out of 5 stars

Missing items

The items I ordered were of good quality. Unfortunately, I only received 2 out of the 3 items that I ordered. When I contacted Help, I spent nearly an hour chatting to S****, N** and M***** and got cut off numerous times. I had to start each chat again and didn’t get an answer to my very simple question of when I was going to receive my missing item. I was told I have to wait 3-4 business days for an enquiry to investigate even though I had all the proof and sent it via the chat. Wayfair made the mistake of not sending all the items and they haven’t done anything to put it right yet. I still don’t know when it will arrive

December 7, 2024
Unprompted review

Reply from Wayfair UK

Hi Mr Holmes,
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
From reviewing your order we can see that this issue has since been resolved. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK