Poor customer service
My order was supposed to be delivered on the 2nd December. When you cintact customer services you have to wait 48hrs for an email response or 24hrs for a WhatsApp response. This low level of customer service is unacceptable, given the price of all Huel products.
Reply from Huel
Hi Ellie,
Thank you so much for your recent feedback. We really appreciate you taking the time to get in touch with us.
We're really sorry to hear that your experience with Huel has not been up to the high standard we hope to give our customers.
We apologise for the delayed time in getting back via WhatsApp. We are experiencing a high level of contact at this time - Thanks for your patience.
Our delivery timeframe is 2 working days for orders placed Monday - Friday. As your order was placed on Sunday, your delivery day would be Wednesday. We're sorry for the confusion.
If there's anything further we can help with then please get back in touch via a thread in WhatsApp!
~ Huel